Refund Policy

Plan District sells digital floor plan files delivered instantly after purchase. Because downloads are available immediately, most sales are final once files have been accessed or downloaded.

Please review plan details, specifications, and previews carefully before completing checkout.

We may issue a refund if you were charged in error, received the wrong plan files, or were unable to download purchased files due to a platform issue we could not resolve within a reasonable time.

Refund requests must be submitted within 14 days of purchase to hello@theplandistrict.com with your order details and a description of the issue.

Refunds are generally not available for change of mind, dissatisfaction with design style, or issues arising from how you intend to use the plans for construction. AI customization previews are planning tools and do not guarantee permit approval or buildability.

Disputes related to architect-provided content may require coordination with the listing architect and Plan District support.

Approved refunds are returned to the original payment method through Stripe. Processing times depend on your bank or card issuer and typically take 5–10 business days.

If a refund is approved, your license to use the associated plan files is revoked and download access may be removed from your account.

For refund questions, email hello@theplandistrict.com with your account email, purchase date, and plan title. We aim to respond within two business days.